Frequently Asked Questions

Answers about enrolling, paying and using your cover.

Enrolling

Visitors, work and residence permit holders, foreign students, NGO staff, mission workers, contractors, and dependants of any of these.

You can view plans without one. You need an account, verified by a one-time code sent to your email, to subscribe and pay.

A photo of your passport data page and a passport-style photo or selfie. For dependants, a passport or birth certificate.

Your progress is saved at each step, and you can continue through the link sent to your email.

By Visa or Mastercard, or by mobile money through MTN MoMo, Airtel Money or Zamtel Kwacha.

Yes. Add each subscription to your cart and pay for them in one transaction.

[Placeholder: NHIMA to supply the refund rules.]

Show the QR code on your digital card at any NHIMA accredited facility or when required by Immigration.

[Placeholder: NHIMA to supply the benefits for each plan.]

Open your Subscriptions page and select Renew on the subscription that is expiring. Reminder emails include a link too.

Our call centre team can help you enrol or find your policy.